Meteora Protector March 15, 2024
This Privacy Policy details the methods by which the developer ("we", "us", or "the Company") gathers, utilizes, and safeguards the personal data of our users ("you").
This document is specifically related to our Meteora Protector suite and does not extend to our website or any other offerings.
Please be aware that this policy can be modified, and it falls under your obligation to periodically check for updates. Should there be any changes, we will inform you via email, in-app messaging, or notifications, provided you've allowed such communications.
For the sake of clarity, we wish to highlight the data that we explicitly do not collect from our users.
We refrain from gathering information regarding your usage of our VPN service, which includes the specific apps, services, or websites you visit while connected. Furthermore, we do not store your actual IP address, the IP address you connect through, nor do we keep records of your DNS queries.
At Meteora Protector, prioritizing the privacy of our users is paramount. We are committed to being open about the types of data we collect. Establishing trust through transparency and candor is fundamental to us.
To provide clear insight, we've categorized the data we collect into distinct groups. This breakdown aims to clarify the nature of information we collect, the method of collection, and the reasons behind the necessity of such data.
Registration date (e.g., 2018/09/01; captured automatically during the sign-up process)
Subscription details (e.g., 2018/09/01 - 2018/10/01; recorded automatically upon purchase)
This information is gathered solely to assist in user support services.
Device operating system (e.g., iOS 11.3.1-10,000,000; logged each time the Meteora Protector app is launched)
Application version (e.g., Version 6.1_132_432908b; recorded each time the app is accessed)
Number of daily users (e.g., 2018/09/01-19,000,000; tracked each time the app is used)
User demographics (e.g., US-100,000,000; information provided by the App Store & Google Play Store)
This data aids in gaining insights into user preferences, informing product development, and enhancing overall user experience and satisfaction.
Chosen server location (e.g., US-California server 1) is logged at each VPN connection.
Connection timestamps (e.g., Connected@15:30 2018/05/15) are recorded with each VPN use.
Error logs (e.g., Error_Userdoesnotallowconfiguration) are captured when a VPN connection fails.
Type of network used (e.g., 4G) is gathered by our analytics service.
This information is collected to assist in diagnosing issues and optimizing our VPN service. It's crucial to note that this data is automatically and permanently deleted from our systems after 96 hours.
Analytic data, including app crash reports and user engagement within the app.
Advertising identifiers, such as the IDFA for iOS users or the Android ad master identifier.
These details are crucial for monitoring our app's functionality and features, supporting the maintenance of our free VPN service. We ensure not to share these data with external advertisers.
Further details on our analytics providers are available via linked documentation.
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
Protecting your personal data is a top priority for us. To secure your information, we have adopted various measures:
Our support and accounting departments access only the data necessary for their duties.
VPN usage details are automatically deleted from our systems 96 hours after collection.
We appoint personnel to monitor legal and regulatory updates to ensure our privacy practices remain up to standard.
For any privacy concerns or inquiries, reach out to us at support@meteora-protector.com. A dedicated team member will address your questions within 48 hours.
Our website utilizes cookies to enhance functionality and service quality, employing three cookie categories:
Session cookies: These retain your site preferences and login details.
Google Analytics: This tool helps us assess page performance and the effectiveness of our marketing efforts. Google Analytics' privacy policy provides more details at https://policies.google.com/ technologies/types
Under the General Data Protection Regulation (GDPR), individuals within its scope are entitled to specific rights regarding their personal data:
You're entitled to be informed about the data collected by Meteora Protector as described in this Policy.
Upon request, we can provide a copy of the data we hold about you, which may require up to 30 days to process.
You can ask for corrections to any inaccurate or incomplete information about you.
You can request the deletion of your data, although we may retain certain payment information for tax obligations.
You have the right to ask us to halt the processing of your personal data.
You can request your data in a commonly used format, with processing taking up to 40 days.
You have the right to oppose our processing of your personal data and to be informed about any profiling or automated decision-making using your data.
Staying current with any modifications to this Policy is crucial, as updates may occur over time. To ensure you are informed, kindly check back on this page at regular intervals. Any changes to this Policy will be posted within our Service and the update date noted. Your continued usage of our Service after an updated Policy goes into effect signifies your acknowledgment, comprehension, and acceptance of the revised Policy. Should any amendments significantly affect your rights or obligations, we'll strive to notify you beforehand. This could include, but is not limited to, a noticeable announcement of the Policy change on our Service, communication via provided contact details, or other feasible methods.
For inquiries regarding this Privacy Policy, feel free to reach out to us at support@meteora-protector.com.
